Complaints
Against
Refundee

If you have any concerns about your experience with us, we genuinely want to assist and address them.

How to make a complaint

GRIEVANCES

Here’s how:

By email

Using the address provided in your Welcome Pack

In writing

Send a letter to our address:
Refundee, 3rd Floor, 86-90 Paul St., London, EC2A 4NE

What happens next?

You can appeal this with the Claims Management Ombudsman (CMO) at:

Claims Management Ombudsman
Exchange Tower
London
E14 9SR

Call: 0800 023 4567

Learn more: https://cmc.financial-ombudsman.org.uk/