Complaints
Against
Refundee
If you have any concerns about your experience with us, we genuinely want to assist and address them.
How to make a complaint
GRIEVANCES
Here’s how:
By email
Using the address provided in your Welcome Pack
In writing
Send a letter to our address:
Refundee, 3rd Floor, 86-90 Paul St., London, EC2A 4NE
What happens next?
You can appeal this with the Claims Management Ombudsman (CMO) at:
Claims Management Ombudsman
Exchange Tower
London
E14 9SR
Call: 0800 023 4567
Learn more: https://cmc.financial-ombudsman.org.uk/