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4.7 out of 5

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Rated Excellent on Trustpilot.

We’ve helped over {{total-customers-text}} people recover {{money-recovered-text}} in stolen funds.

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Recent recoveries

Success Stories
Success Stories
Investment Scam

Vashi - Diamond Manufacturers Limited - How Refundee Won Investors Money Back

Banks told Vashi investors their losses were a civil dispute, not fraud. See how Refundee challenged that at the Financial Ombudsman and won.

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Published Date
Woman's hands holding a smartphone in a dimly lit room
Romance Scam

Refundee recovers £30,000 from 6-year romance scam

Someone posing as Tom Cruise on Facebook took our client's life savings over six years of made-up reasons and promises. The bank rejected the complaint as authorised payments. We escalated to the Financial Ombudsman, which instructed the bank to refund £30,000.

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Published Date
Man checking cryptocurrency prices on a smartphone app
Cryptocurrency Scam

£220,000 recovered for cryptocurrency scam victim

An Instagram advert led our client to a fake trading platform and a £475,000 loss. Revolut said nothing could be done because the money went to crypto. We escalated to the Financial Ombudsman, which found the bank partly at fault and awarded £220,000.

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Published Date
Trustpilot

When we help

Investment Scam

Fake investment opportunities that are too good to be true

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Romance Scam

Scammers create an emotionally manipulative connection

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Job/task Scam

Messages offering paid work at home or general tasks

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Cryptocurrency Scam

People claiming to be brokers or traders with crypto knowledge

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Safe Account Scam

Usually a call from fraudsters pretending to be your bank

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Invoice Scam

A suspicious payment is requested by post or email

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Unauthorised Scam

Transactions made without your knowledge or consent

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Impersonation Scam

Fraudsters pose as HMRC, the police or other trusted bodies

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Purchase Scam

Paying for goods or vehicles that never arrive

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We’re experts in fraud recovery

Explore all specialisations

Your team of specialists

Our team are all experts in their field and work together seamlessly to give your case the best chance for a positive outcome. Here’s what they do:

Meet the team
Meet the team
Management Team
Fraud Investigation Team
Financial Ombudsman Team
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Group of twelve diverse people standing closely together in an office with exposed ceilings and large windows, smiling at the camera.
Two women collaborating at a desk with a laptop; one woman wearing glasses points at the screen while the other wears a headset and types.
Two people working at a desk with laptops and large monitors, one woman wearing a headset typing on a laptop, the other person in the background also using a laptop and monitor.
Group of twelve diverse people standing closely together in an office with exposed ceilings and large windows, smiling at the camera.
Smiling bald man with glasses wearing a white shirt sitting at a table using a MacBook laptop in a modern office.
Two men sitting in a room with indoor plants and modern furniture, engaged in a conversation or listening attentively.
Group of twelve diverse people standing closely together in an office with exposed ceilings and large windows, smiling at the camera.
Two women collaborating at a desk with a laptop; one woman wearing glasses points at the screen while the other wears a headset and types.
Two people working at a desk with laptops and large monitors, one woman wearing a headset typing on a laptop, the other person in the background also using a laptop and monitor.

Some of our recent coverage.

Savers lose more than £90m to ponzi schemes - The Telegraph

Refundee co-founder Stuart McFadden spoke to The Telegraph about the rise in Ponzi schemes, explaining how these scams work and why they continue to catch victims out.

The Telegraph
2026

Refundee featured in the Times: ‘I lost £290,000 but my bank refused to believe I’d been scammed’

Refundee highlighted the challenges victims can face when evidence is removed through no fault of their own. We spoke with the Times regarding a client's claim that was rejected after scammers deleted their chat history, leaving them without the required evidence to support their case.

The Times
2026

Highlighting the 13-Month MRR Reporting Limitation on BBC's Rip Off Britain

Our co-founder, William Ayles, discussed the the MRR 13-month reporting limitation on BBC's Rip Off Britain and highlighted how this is currently affecting the reimbursement process for fraud victims, as well as the potential implications for fraud victims in the future.

BBC Rip Off Britain
2026

Refundee featured on Rip Off Britain - Scammers groomed my vulnerable mum for over two million pounds’

Co-founder, William Ayles, featured on the BBC Rip Off Britain discussing the options a devastated family has after finding out their mother had been the victim of a £2.1 million scam.

BBC Rip Off Britain
2026

Refundee in the Financial Times - The age of the populist financial scam

Refundee spoke with the financial times surrounding how AI-generated Ads are evolving, with scammers using manafactured political conflict to trick victims.

Financial Times
2026

Making change through Refundee

Co-founder, William Ayles, featured on the BBC Money box discussing the MRR 13 month reporting limitation and what this means for scam victims.

BBC Money Box
2026

Refundee spoke with the Financial Times - Inside the online world of computer generated scams

Refundee featured in the financial times article discussing how organised fraud groups are leveraging social media platforms, WhatsApp and AI-driven tools to scale operations and create increasingly convincing investment scams

Financial Times
2026

Refundee recovering money for Unique Property Group investors

Refundee featured in the ITV article 'Rising scams - what you need to know' discussing the Unique Property Group collapse and how we helped investors recover their funds through UK banking regulations.

ITV
2026

Scam Empire: the global investigation

OCCRP's Scam Empire investigation follows a UK victim who, after Action Fraud could not help, recovered part of his money through Refundee.

OCCRP
2025

Refundee speaks to BBC Panorama about victims being scammed through Revolut.

Refundee spoke with BBC Panorama highlighting how fraudsters commonly use Revolut to scam victims with over a quarter of our casework coming from Revolut. We spokme about the issue and that fraud victims should fight for their money back even when they're rejected by their bank.

BBC Panorama
2024

How e-money firms treat their customers

The Refundee team spoke to Rip Off Britain about how e-money institutions handle fraud claims, and what customers can do when a claim is turned down.

BBC One
2024

Among the startups founded by Monzo alumni

Sifted profiles Refundee, founded by Stuart McFadden and William Ayles, as a bootstrapped fraud recovery business that has been profitable since its first year.

Sifted
2024

Getting your money back after a scam

Featured in Bank Scams: Don't Get Caught Out, explaining how reimbursement works and what to expect from your bank once money has been lost to a scam.

Channel 5
2024

Recovering £29,500 after a phone theft

Stuart McFadden talks to Gloria Hunniford about a customer whose bank refused to refund £29,500 taken after his phone was stolen, and how Refundee made the case.

BBC One
2024

Inside the €100m WhatsApp job scam

Stuart McFadden explains to Euronews why task scams have become the second most common scam Refundee sees, and how they draw people in a few pounds at a time.

Euronews
2023

Calls grow for crypto scam regulation

Stuart McFadden on why cryptocurrency fraud now makes up almost a third of the scams reported to Refundee, and why banks need to get better at spotting them.

City AM
2023

Scammers targeting neobank customers

Refundee shared evidence with Sifted of how scammers steer victims into opening new accounts, as fraud rates across UK neobanks rise.

Sifted
2022

A £150,000 investment scam warning

A nurse's story of losing £150,000 to a stocks and shares scam, and Refundee on how these schemes are built to look legitimate.

Daily Express
2022

Scam victims can recover money from their bank

The Express on the rights people have when a bank turns down a fraud claim, and Refundee's guidance on how to challenge that decision.

Daily Express
2022

£25,000 lost to a fake Martin Lewis ad

The i Paper's story of a reader scammed through a fake Martin Lewis cryptocurrency ad on Facebook, with Refundee on how these ads work and what to do next.

The i Paper
2023
It's free to find out if we can help

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We only work to a no-win, no-fee commitment and never charge anything upfront. If we win, you pay a percentage of what we recover, with a cap on larger claims. Visit our fees page for more information.

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Refundee Ltd is a claims management company authorised and regulated by the Financial Conduct Authority in respect of regulated claims management activity. FRN: 937096. Registered with the Information Commissioners Office; registration number: A8986071. Registered office address: Refundee Ltd, 3rd Floor, 86-90 Paul Street, London, EC2A 4NE. Registered as a company in England & Wales; number: 12855931.

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