How the
process works

We could help you get your money back in just 3 simple stages.

  • 1. The investigation

    Our fraud investigators will assess your case to see if we can help. We'll let you know whether we can help.

  • 2. The bank

    Refundee will prepare your individual case and submit a bespoke report to the bank in order to receive their formal response.

  • 3. The Financial Ombudsman Service

    If needed, Refundee submits a bespoke report and works with the FOS Investigators. If you are unsuccessful, you won’t have to pay a penny.

If successful, you receive the money back into your account! We then arrange our invoice. Of course, we keep you updated throughout so that you know what's happening. We handle everything to keep it as easy for you as possible.

If unsuccessful, you won’t pay a penny.

  • If we’re able to settle your case with your bank we could get your money back within 15 days.

    If the bank refuses to refund you, we’ll need to take your complaint to FOS. Once it’s with FOS, timelines can vary widely. It can take anywhere between a few weeks to a couple of years.

  • This can depend on whether you’ve complained to your bank already, or if your bank agrees to refund all the money you lost without needing to go to FOS. (Your case will be resolved much quicker if we don’t need to involve FOS).