What banks are signed up to the Contingent Reimbursement Model Code?

Who is signed up to the Contingent Reimbursement Model Code “CRM” Code?

The following banks or building societies are signed up to the CRM:

Barclays Bank UK 

The Co-Operative Bank

HSBC including First Direct and M&S Bank 

Lloyds

Halifax Bank of Scotland

Metro Bank 

Nationwide Building Society

NatWest Bank 

Royal Bank of Scotland 

Ulster Bank 

Santander 

Starling Bank  

Virgin Money and Clydesdale Bank

Monzo Bank has also committed to applying the principles of the CRM code but hasn’t officially signed up. Therefore the Financial Ombudsman holds them to CRM standards. 

To be eligible:

• You must have paid via a transfer of funds via the faster payments network, CHAPS or an internal bank transfer to another UK account. 

• The transfer(s) must have happened on or after 28 May 2019

• The payment must have been from one of the banks above. 

If you aren’t covered by the CRM code it’s not the end of the world. In fact, most cases that Refundee helps with are not covered by the CRM. Banks have general obligations to prevent their customers from being defrauded. If you want to know more about other options you can speak to us at Refundee.

What if you think you’ve been unfairly denied a refund under the Contingent Reimbursement Model Code (CRM)?

If you’ve told your bank and they either didn’t refund you or only partially refunded you, you can raise a complaint against them or Refundee can help you get your money back. To do this you can fill in our fraud refund claim form for a free consultation. Our fees are fair, industry-lowest, and straightforward. We only charge a fee if we’re successful, and there are no hidden or upfront costs. Our fee is between 15% and 25% plus VAT depending on how much money you get back, and we don't charge anything if we are not successful. To see your potential fee, use the fee estimate calculator on our fees page and review the fee banding and example illustrations.

Remember, you don’t need to use a company like Refundee - you could work your case yourself for free! If you’d like to get a refund yourself. You can do this by following the ‘Claim Yourself’ guide here: https://www.refundee.com/claim-yourself.